HELP / FAQ

Yes, every CREYO piece of jewelry is made of 14-karat gold (585/1000), which is confirmed by the official hallmark.
We deliver it with a certificate of authenticity.

Yes. All our jewelry is officially hallmarked according to the legislation of the Slovak Republic.

Each piece of jewelry comes with our certificate of authenticity and material information.

We ship orders within 1–2 business days. Delivery usually takes 2–4 days depending on the courier.

Yes, delivery is free with every order.

Yes. Every CREYO piece of jewelry comes in an elegant gift box, which is included with your order at no extra charge. Whether it's a gift for yourself or a loved one, CREYO jewelry always arrives ready to be given immediately.

Áno, doručujeme do vybraných krajín Európskej únie, napríklad do Nemecka,
Rakúska a Francúzska. Cena dopravy je 25 €, orientačná doba dodania je
5 – 8 pracovných dní.

Yes, you can return the jewelry within 14 days of delivery without giving a reason. However, the product must be unworn and in its original condition.

Write to us via the form or email and we will help you with the exchange. Exchange is possible within 14 days.

If a defect occurs, please contact us with a photo. We will process complaints as soon as possible - usually within 10 business days.

We have prepared a size chart for you and a simple guide on how to measure your size at home. If you are not sure, write to us and we will be happy to advise.

We recommend storing gold jewelry in its original case, not wearing it during sports, and cleaning it with a soft cloth. Avoid contact with perfume and chemicals.

In some cases, yes – especially with your own designs or CREYO collections. Contact us with your idea.

Write to us via the Careers or Contact Us page, we will be happy to help.