GDPR

GDPR – Privacy Policy

Who processes your personal data?

Operator:
Real Connection sro
Registered office: Orechová 449/65, 900 23 Viničné
ID: 56 367 350
Email contact for GDPR: info @creyo.sk (email subject: GDPR)

What personal data do we process?

We process the following data:

name and surname, address
email address and phone number
your order and transaction history
data provided when communicating with us (complaints, requests)
data that you voluntarily provide to us

Purposes of data processing

We process your data for the purpose of:

order processing and delivery
invoicing and accounting
complaint handling
marketing activities (sending newsletters, special offers)
protection of company rights (debt collection, litigation)

Legal basis for processing

We process your personal data based on:

performance of the contract between you and our company (order processing)
fulfillment of legal obligations (accounting)
your consent (sending newsletters and offers)
legitimate interest of the company (marketing, protection of rights)

Who has access to your data?

Only authorized persons and our contractual partners have access to your data, in particular:

carriers (shipping companies)
IT service providers (hosting, e-shop maintenance)
marketing agencies (email marketing, advertising)
accounting and legal offices (in debt collection, disputes)

We do not provide data outside the EU or to third parties who do not need it to fulfill the purpose of the processing.

How long do we keep data?

We retain your personal data for the period of:

duration of the contractual relationship (order processing)
for the period required by law (e.g. accounting documents 10 years)
for marketing purposes for a maximum of 5 years from the last order or until you withdraw your consent.

Your rights in relation to GDPR

You have the right:

to access and copy your data
to correct your personal data
to delete your data (unless there is a legal reason for retaining it)
to restrict processing (if you object to the accuracy of the data)
to transfer your data to another controller
withdraw consent to data processing for marketing purposes at any time
file a complaint with the Personal Data Protection Office of the Slovak Republic ( dataprotection.gov.sk )

Please send all requests to e-mail: info@creyo.sk (email subject: GDPR)

Cookies

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Validity of the privacy policy

These policies are effective as of July 1, 2025. We reserve the right to update these policies.