General terms and conditions
GENERAL TERMS AND CONDITIONS (GTC)
I. Introductory provisions and definitions of terms
These General Terms and Conditions (hereinafter referred to as "GTC") of Real Connection sro, Company ID: 56 367 350, with its registered office at Orechová 449/65, 900 23 Viničné, registered in the Commercial Register of the District Court Bratislava I (hereinafter referred to as the "Seller"), govern the mutual rights and obligations between the Seller and the Buyer (hereinafter referred to as the "Buyer") arising when purchasing goods through the CREYO online store located at the Internet address www.creyo.sk (hereinafter referred to as the "E-shop").
Products are gold jewelry for ladies, gentlemen and children offered on the E-shop (hereinafter referred to as the "Product" or "Products").
These GTC are an integral part of every purchase contract concluded between the Seller and the Buyer through the E-shop.
II. Order and conclusion of the purchase contract
The Buyer orders the Products via the order form on the Web interface of the E-shop. By submitting the order, the Buyer confirms his agreement with these GTC. The contract is concluded upon confirmation of the order by the Seller via e-mail.
III. Product and pricing information
The prices listed on the E-shop are final, in euros (€) and including value added tax (VAT). The Seller reserves the right to change prices. The price listed for the Product at the time of order is valid.
IV. Payment terms
The Buyer may pay the price of the Products in the following ways:
- Bank transfer to the Seller's account
- By payment card via a secure payment gateway
- Cash on delivery upon receipt of goods
The order will be processed after the payment is credited to the Seller's account or immediately in the case of cash on delivery.
V. Delivery conditions
The Seller shall deliver the Products via a courier company to the address specified by the Buyer in the order, exclusively within the territory of the Slovak Republic. The delivery time is usually within 5 working days from the confirmation of the order.
VI. Withdrawal from the contract
The Buyer has the right to withdraw from the contract without giving a reason within 14 days of receiving the Product. For this purpose, the Buyer may use the withdrawal form available on the E-shop website. The goods must be returned unused, undamaged and in their original packaging.
VII. Complaints procedure
The Seller provides a statutory warranty of 24 months for the Products. The Buyer is obliged to report defects without undue delay after their discovery. The complaint can be submitted electronically or by post to the Seller's registered office. The Seller will handle the complaint within 30 days of its receipt.
VIII. Protection of personal data
The processing of Buyers' personal data is carried out in accordance with applicable legislation and personal data protection principles published on the CREYO E-shop website.
IX. Final provisions
These GTC shall enter into force on the date of their publication on the website www.creyo.sk. The Seller is entitled to unilaterally amend these GTC, and the current wording will always be published on the E-shop website.
Legal relationships not regulated by these GTC are subject to the relevant provisions of the legal order of the Slovak Republic.
These General Terms and Conditions are valid and effective from 1.7.2025.